1

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Jobs - there are plenty of jobs.



2

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If I lose my job today here, I can get 3 offers outside Convergys.



3

00:00:07,300 --> 00:00:09,100

There is plenty of job opportunities over here.



4

00:00:09,200 --> 00:00:11,300

In Gurgaon? - Yes, in Gurgaon



5

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I would say, I would differ on this, because



6

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before recession, companies were offering very high and good salaries.



7

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But since this recession has started,



8

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companies are not offering more than Rs. 16,000 - 17,000 (250?).



9

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Before this, they were offering Rs 20,000 plus (310?).



10

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And apart from this they are making people work for some more time.



11

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And they cut free food as well.
I worked at E Value Serve.



12

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That was in 2006 and there the wages were like Rs. 24,000 (370?).



13

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And there were some people, young women,



14

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They had worked in about 18 different jobs in Gurgaon.



15

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They started, coming from Bhopal, started with Rs. 7.000 (110?), 



16

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8-, 9-, 10.000 - up to Rs 24.000 (370?) within 2 years. 



17

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So this is probably not possible anymore?



18

00:01:00,600 --> 00:01:03,500

No this is not possible anymore,



19

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and plus before recession, if 50
companies were hiring,



20

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now only 10 or 15 companies are hiring.



21

00:01:08,800 --> 00:01:10,000

These walk-in job interviews?



22

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Walk-ins are also less.



23

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Even we have seen, in our company also, there is a process of Microsoft -



24

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recently 50 people have been asked to leave because of the recession.



25

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They were getting very good salary. They weren't the new people



26

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but still they were asked to leave.



27

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The situation is not as bad as compared to US or England.



28

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The situation is very bad there.
But it is not so bad in India.



29

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At least the people are able to manage - able to survive.



30

00:01:38,800 --> 00:01:42,700

And I think, as the recession
is getting over very soon -



31

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another 5-6 months, things will definitely change. Ya, we are not that bad.



32

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Sapient just around the corner dismissed 500 people?



33

00:01:53,500 --> 00:02:00,300

Especially software companies - they are feeling much more heat than the call centers.



34

00:02:00,400 --> 00:02:03,000

American Express?



35

00:02:03,100 --> 00:02:09,500

They are hiring, but I have heard the news that they chucked out almost 2,000 people.



36

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In India?



37

00:02:11,100 --> 00:02:12,900

In India.



38

00:02:13,000 --> 00:02:14,400

No, I don't think so.



39

00:02:14,500 --> 00:02:22,800

They chucked out a large sum of employees and they hired a new batch,



40

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 but they are paying very less to them.



41

00:02:24,800 --> 00:02:28,000

What exactly they are doing is that people who were getting much salary,



42

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they are firing those people and hiring those people who earn less salary.



43

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So they are at least saving some money.



44

00:02:35,200 --> 00:02:37,200

What about transport?



45

00:02:37,300 --> 00:02:40,200

There was always a big issue that companies would provide transport



46

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Then they put a lot of people in the cab,



47

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and then you were 3 hrs in the cab before and after the shift. 



48

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Is that happening still?



49

00:02:47,400 --> 00:02:53,100

It is not happening here, but yes, in most of the companies, they do it like that.



50

00:02:53,200 --> 00:02:56,800

They are putting 6-7 people all together in one cab.



51

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They eventually end up staying in the cab for one and a half or two hours.



52

00:03:03,400 --> 00:03:05,800

So that is the part regarding the job.



53

00:03:05,900 --> 00:03:13,500

And your other question was "What is the scenario behind the mall?"



54

00:03:13,600 --> 00:03:17,800

The scenario is not good, there is so much of disparity 



55

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- in India especially, because there are so high classs people,



56

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and at the same time there are people you can see at the background.



57

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so there is disparity and probably our government is working on it.



58

00:03:31,500 --> 00:03:34,500

Do you sometimes, in call centers here, do you sell credit schemes 



59

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or you have to do bank account work for US citizens?



60

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Do you realise that actually these people are in higher debts now,



61

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or that they have difficulties to pay their bills



62

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Do you see some connection with the American people? 



63

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Not as clients but as people?



64

00:03:54,400 --> 00:03:57,800

In both contexts we can feel the heat,



65

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because before this, around 2-3 months, our client was offering very high incentives.



66

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But till now the situation has changed.



67

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They are offering incentive but it is not so easy.



68

00:04:09,900 --> 00:04:16,000

A lot of people are complaining that the interest rate suddenly went high



69

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so most of the people are facing little difficulties making those payments.



70

00:04:21,400 --> 00:04:26,100

That's why I don't know what the
balance transfer



71

00:04:26,200 --> 00:04:31,100

 - the balance transfer that credit companies give, at some point that is good,



72

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but ultimately the balance transfer
is putting a person into a trap.



73

00:04:40,400 --> 00:04:47,200

Credit card companies can, you
know, trap you to get money out of you.



74

00:04:47,300 --> 00:04:53,300

Previously it was easy to sell. Now people are not ready to shell any money.



75

00:04:53,400 --> 00:04:58,300

They are saying, "No, I am very good. We don't want to shell any money."



76

00:04:58,400 --> 00:05:04,300

So the sale has gone down.
People are feeling the heat,



77

00:05:04,400 --> 00:05:09,300

companies are asking to make more sale, people are not ready to buy, 



78

00:05:09,400 --> 00:05:13,300

we are not able to earn incentives, so everyone is suffering.



79

00:05:13,400 --> 00:05:19,300

So you have the idea, like, "I am interested in physics" or "Now I study" 



80

00:05:19,400 --> 00:05:23,900

and then you end up repeating phrases 500 times a day.



81

00:05:24,000 --> 00:05:27,800

So you think, "Why did I ... - everyone who speaks English can do it",



82

00:05:27,900 --> 00:05:30,700

"I am a machine", "I'm an answering machine".



83

00:05:30,800 --> 00:05:34,400

If we gave the same script to an uneducated person, and he'd learn that by heart.



84

00:05:34,800 --> 00:05:39,400

He'll be able to do the same work that we are doing because we are so repetitive.



85

00:05:39,500 --> 00:05:43,100

It is so monotonous.



86

00:05:43,200 --> 00:05:47,100

When the money compensates
for that... I mean - it's your life.



87

00:05:47,200 --> 00:05:52,500

No no. That's why 90% of the people are unsatisfied.



88

00:05:52,600 --> 00:05:55,000

He wants to say something.



89

00:05:55,100 --> 00:06:00,100

Say something intelligent. Come on.



90

00:06:00,200 --> 00:06:03,100

These guys are good.
They are giving you good answers.



91

00:06:03,200 --> 00:06:05,700

But yes, it is compensated in terms of money.



92

00:06:05,800 --> 00:06:09,100

Certainly they are paying good money - even if you are not able to find a better job.



93

00:06:09,200 --> 00:06:11,100

That might be the reason you are working in the call center.



94

00:06:11,200 --> 00:06:14,500

Because nobody wants to work in the night shift.



95

00:06:14,600 --> 00:06:17,600

People do feel burn out at times.



96

00:06:17,700 --> 00:06:20,200

Still but even if you are working with a call center, 



97

00:06:20,300 --> 00:06:23,000

certainly you have no better
options. That's for sure.



98

00:06:23,100 --> 00:06:26,000

Does it have a physical effect on you? 



99

00:06:26,100 --> 00:06:27,900

It has.



100

00:06:28,000 --> 00:06:30,700

What for example? If it is not too private for you.



101

00:06:30,800 --> 00:06:36,300

I lost my hair. Hair loss is one of the most common things you can see.



102

00:06:36,400 --> 00:06:44,700

Symptoms of not getting proper sleep. Maybe losing weight as well sometimes.



103

00:06:44,800 --> 00:06:47,700

Thanks a lot.



104

00:06:47,800 --> 00:06:50,600

These are the basic things, hair loss is one of the major things you can see -



105

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and also these dark circles, puffy eyes and all



106

00:06:52,600 --> 00:06:56,000

which you can easily correlate with not getting enough sleep



107

00:06:56,100 --> 00:06:59,200

How long do you think you can do this job? Another 5 years?



108

00:06:59,300 --> 00:07:03,300

Until I get a better job, I have to do that.



109

00:07:03,400 --> 00:07:06,800

Regardless whether I am losing my youth



110

00:07:06,900 --> 00:07:08,100

I have to make money



111

00:07:08,200 --> 00:07:10,200

Of course, we all have to.