Jobs - there are plenty of jobs. 2
If I lose my job today here, I can get 3 offers outside Convergys. 3
There is plenty of job opportunities over here. 4
In Gurgaon? - Yes, in Gurgaon 5
I would say, I would differ on this, because 6
before recession, companies were offering very high and good salaries. 7
But since this recession has started, 8
companies are not offering more than Rs. 16,000 - 17,000 (250?). 9
Before this, they were offering Rs 20,000 plus (310?). 10
And apart from this they are making people work for some more time. 11
And they cut free food as well. I worked at E Value Serve. 12
That was in 2006 and there the wages were like Rs. 24,000 (370?). 13
And there were some people, young women, 14
They had worked in about 18 different jobs in Gurgaon. 15
They started, coming from Bhopal, started with Rs. 7.000 (110?), 16
8-, 9-, 10.000 - up to Rs 24.000 (370?) within 2 years. 17
So this is probably not possible anymore? 18
No this is not possible anymore, 19
and plus before recession, if 50 companies were hiring, 20
now only 10 or 15 companies are hiring. 21
These walk-in job interviews? 22
Walk-ins are also less. 23
Even we have seen, in our company also, there is a process of Microsoft - 24
recently 50 people have been asked to leave because of the recession. 25
They were getting very good salary. They weren't the new people 26
but still they were asked to leave. 27
The situation is not as bad as compared to US or England. 28
The situation is very bad there. But it is not so bad in India. 29
At least the people are able to manage - able to survive. 30
And I think, as the recession is getting over very soon - 31
another 5-6 months, things will definitely change. Ya, we are not that bad. 32
Sapient just around the corner dismissed 500 people? 33
Especially software companies - they are feeling much more heat than the call centers. 34
American Express? 35
They are hiring, but I have heard the news that they chucked out almost 2,000 people. 36
In India? 37
In India. 38
No, I don't think so. 39
They chucked out a large sum of employees and they hired a new batch, 40
but they are paying very less to them. 41
What exactly they are doing is that people who were getting much salary, 42
they are firing those people and hiring those people who earn less salary. 43
So they are at least saving some money. 44
What about transport? 45
There was always a big issue that companies would provide transport 46
Then they put a lot of people in the cab, 47
and then you were 3 hrs in the cab before and after the shift. 48
Is that happening still? 49
It is not happening here, but yes, in most of the companies, they do it like that. 50
They are putting 6-7 people all together in one cab. 51
They eventually end up staying in the cab for one and a half or two hours. 52
So that is the part regarding the job. 53
And your other question was "What is the scenario behind the mall?" 54
The scenario is not good, there is so much of disparity 55
- in India especially, because there are so high classs people, 56
and at the same time there are people you can see at the background. 57
so there is disparity and probably our government is working on it. 58
Do you sometimes, in call centers here, do you sell credit schemes 59
or you have to do bank account work for US citizens? 60
Do you realise that actually these people are in higher debts now, 61
or that they have difficulties to pay their bills 62
Do you see some connection with the American people? 63
Not as clients but as people? 64
In both contexts we can feel the heat, 65
because before this, around 2-3 months, our client was offering very high incentives. 66
But till now the situation has changed. 67
They are offering incentive but it is not so easy. 68
A lot of people are complaining that the interest rate suddenly went high 69
so most of the people are facing little difficulties making those payments. 70
That's why I don't know what the balance transfer 71
- the balance transfer that credit companies give, at some point that is good, 72
but ultimately the balance transfer is putting a person into a trap. 73
Credit card companies can, you know, trap you to get money out of you. 74
Previously it was easy to sell. Now people are not ready to shell any money. 75
They are saying, "No, I am very good. We don't want to shell any money." 76
So the sale has gone down. People are feeling the heat, 77
companies are asking to make more sale, people are not ready to buy, 78
we are not able to earn incentives, so everyone is suffering. 79
So you have the idea, like, "I am interested in physics" or "Now I study" 80
and then you end up repeating phrases 500 times a day. 81
So you think, "Why did I ... - everyone who speaks English can do it", 82
"I am a machine", "I'm an answering machine". 83
If we gave the same script to an uneducated person, and he'd learn that by heart. 84
He'll be able to do the same work that we are doing because we are so repetitive. 85
It is so monotonous. 86
When the money compensates for that... I mean - it's your life. 87
No no. That's why 90% of the people are unsatisfied. 88
He wants to say something. 89
Say something intelligent. Come on. 90
These guys are good. They are giving you good answers. 91
But yes, it is compensated in terms of money. 92
Certainly they are paying good money - even if you are not able to find a better job. 93
That might be the reason you are working in the call center. 94
Because nobody wants to work in the night shift. 95
People do feel burn out at times. 96
Still but even if you are working with a call center, 97
certainly you have no better options. That's for sure. 98
Does it have a physical effect on you? 99
It has. 100
What for example? If it is not too private for you. 101
I lost my hair. Hair loss is one of the most common things you can see. 102
Symptoms of not getting proper sleep. Maybe losing weight as well sometimes. 103
Thanks a lot. 104
These are the basic things, hair loss is one of the major things you can see - 105
and also these dark circles, puffy eyes and all 106
which you can easily correlate with not getting enough sleep 107
How long do you think you can do this job? Another 5 years? 108
Until I get a better job, I have to do that. 109
Regardless whether I am losing my youth 110
I have to make money 111
Of course, we all have to.